GATE ACCESS ASSISTANT MANAGER

Posted by Bass Coast on

Bass Coast Festival is hiring a GATE ACCESS ASSISTANT MANAGER.

ABOUT BASS COAST

Bass Coast Festival is a thoughtfully curated boutique music and art festival that takes place in the picturesque shared traditional territories of the Nłeʔkepmx and Syilx. Moving into its 14th year, Bass Coast has garnered a global reputation for showcasing innovative international talent and providing a springboard for Canadian artists.

OVERVIEW OF ROLE

The position is responsible for assisting the Gate Access Manager with managing and overseeing operations at Gates. Our ideal candidate will have experience managing a festival gate and ticketing experience. They will have a passion for making people feel welcome and will enjoy working in a fast-paced environment. The successful candidate must be available to be on the festival site from July 4 - July 11, 2022 and be available for a handful of pre-show remote training sessions in June

DUTIES & RESPONSIBILITIES

Assist the Gate Access Manager with the following:

  • Welcome and process all in-house festival attendees (artist, guests, contractors, etc.)
  • Support all systems and processes related to ticket processing and accreditation at the staff gate.
  • Train and manage the Gate Volunteer team.
  • Liaise with Security, Gates, Parking, Artist Relations and other relevant departments.
  • Address ticketing issues as required.
  • Track and reconcile ticket stock inventory.
  • Monitor supplies and equipment, as well as, report and follow up on any ticketing repair issues.

QUALIFICATIONS AND SKILLS

  • Experience with gates management and ticketing programs.
  • Experience working in high-pressure, fast-paced environments.
  • Experience handling sensitive customer disputes and issues.
  • Experience managing people and/or leading a team.
  • Experience working with cash.
  • Able to stay calm during stressful situations.
  • Strong interpersonal and leadership skills.
  • Must possess superior organizational abilities and attention to detail.
  • Capable of working in a constantly evolving environment.
  • Strong interpersonal and leadership skills.
  • Comfortable dealing with police and emergency services.
  • Able to use discretion when handling one-off situations. 
  • Ability and desire to collaborate with a diverse team.
  • Comfortable working in varying environmental elements (wind, rain) for long hours.
  • Experience working or attending festivals and / or events.
  • Experience working with artists is an asset.

CONTRACT DURATION

Must be available to be on the festival site from July 4 - July 11 and be available for a handful of pre-show remote training sessions in June. 

Bass Coast offers an innovative, flexible and creative work environment. All Bass Coast employees work remotely during pre-show and post-show and are required to have their own computer and workspace (whether at home or elsewhere). The successful candidate will be able to work both independently and work remotely via zoom with team members. 

COMPENSATION

Flat rate contract: $1,500-1,600

HOW TO APPLY 

Bass Coast Project Ltd is an equal opportunity employer offering a fair, co-operative, respectful, safe, and healthy work environment. We conduct hiring on the basis of employment equity. Employment equity is designed to compensate for the nonexistence of a level playing field with regard to people’s experiences and job qualifications, given structural injustices and systemic discrimination that marginalize certain groups. Bass Coast welcomes and encourages applications from Indigenous people, Black people, people of colour, women, LGBTQ2SIA+ people, people with disabilities, people living in poverty, and newcomers to Canada. 

COVID-19 WORKPLACE POLICY

Bass Coast Festival will continue to operate in accordance with provincial and local health guidelines and recommendations. The government of British Columbia’s current response to the ongoing COVID-19 pandemic can be viewed here.

APPLICATION PROCESS

To apply please send a cover letter & resume via this form link: 

https://basscoast.festivalpro.com/form/xMsHpBhAgqMYgDRrYuuQ/69 

Applications will only be accepted via the form. 

Please include a cover letter and resume demonstrating your interest in the position and your fit for the duties and qualifications noted.

Applications will be accepted until the position is filled. Candidates are encouraged to apply early, as interviews will begin immediately.

We thank all applicants, but only those considered for an interview will be contacted.

 

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