Tickets are not emailed after purchase. Instead you will receive access to the user portal. Orders can be accessed online through the User Portal using the purchasing email address. If needed, the password can be reset from the homepage before logging in. 

Once logged in, it’s possible to:

• View order status
• Track shipping
• Manage the order
• Make changes to contact information
• Transfer tickets, passes, camping packages, and add-ons
• Download the electronic ticket closer to the festival date. This will be enabled a few weeks before the event.

The User Portal is the central location for managing all aspects of the order and ensuring everything is up to date before entry.

Check out Bass Coast First Timer’s Guide and our FAQ’S.